Draft the order-support reply

01 / WHAT TO TRY

Start with the right material.

Publisher description excerpt: “Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding…” Source ↗

Suggested preparation

• De-identified customer message
• Verified order status
• Approved returns and shipping policies

These are Fieldwork’s preparation notes. Follow the source’s full input checklist for the specific task.

The intended handover

A customer response draft with unresolved details flagged.

This is a source-inspected starting point. Fieldwork has not run-tested this skill or measured time savings.

02 / CHECK THE FIT

Your platform. Your context.

Platforms

Claude

Publisher documents a Claude/Agent Skills setup. Review the complete pack and its current installation instructions.

Australian and worldwide use

Geography-neutral workflow. Set Australian spelling, AUD, dates and business context explicitly; local compliance is not supplied by this label.

Setup type: Connected apps

No named business app was detected in the inspected instructions.

Dependencies

• The source references app or connector access; install/configure the complete plugin and confirm permissions.

Public instructions do not imply free access to Claude, ChatGPT, paid apps, API usage or generation services.

03 / SET IT UP

Keep the complete workflow.

1. In Claude Code, add the publisher’s marketplace:
2. claude plugin marketplace add anthropics/knowledge-work-plugins
3. Install the full plugin so supporting files and connectors stay together:
4. claude plugin install customer-support@knowledge-work-plugins
5. Start a fresh session, supply the listed inputs, and use the starter prompt. For Cowork or chat, use Customize → Plugins and follow the current official guide. Connector access depends on your setup; uploaded files can support the selected draft workflow.

Pinned source snapshot; review publisher release and installation notes.

Replace the brackets and supply the required inputs. This prompt is Fieldwork’s example, not a tested guarantee or a replacement for installation.

Use draft-response for this de-identified order inquiry. Use the verified order facts and approved store policies attached. Do not invent shipping dates, refunds, tracking links, or compensation. Flag any decision that needs approval and do not send.