Use draft-response for this de-identified order inquiry. Use the verified order facts and approved store policies attached. Do not invent shipping dates, refunds, tracking links, or compensation. Flag any decision that needs approval and do not send.

Review: Confirm customer identity and order facts in your approved support system. Get approval for refunds or exceptions.
Source: https://github.com/anthropics/knowledge-work-plugins/blob/33eeda1e8fd856455b05479d13a0f85b5f803744/customer-support/skills/draft-response/SKILL.md
Source inspected 2026-10-18. Not run-tested.