Reply to customer reviews

01 / WHAT TO TRY

Start with the right material.

Publisher description excerpt: “Watches what customers are saying in public and in private, then does something about it. Aggregates Google, Yelp,…” Source ↗

Suggested preparation

• Pasted or exported reviews
• Business voice samples
• Approved resolution policy

These are Fieldwork’s preparation notes. Follow the source’s full input checklist for the specific task.

The intended handover

Feedback themes and draft review replies.

This is a source-inspected starting point. Fieldwork has not run-tested this skill or measured time savings.

02 / CHECK THE FIT

Your platform. Your context.

Platforms

Claude

Publisher documents a Claude/Agent Skills setup. Review the complete pack and its current installation instructions.

Australian and worldwide use

Geography-neutral workflow. Set Australian spelling, AUD, dates and business context explicitly; local compliance is not supplied by this label.

Setup type: Connected apps

Source mentions: Shopify, Canva, Notion, Stripe, PayPal, Square. Actual integration access depends on your setup.

Dependencies

• The source references app or connector access; install/configure the complete plugin and confirm permissions.

Public instructions do not imply free access to Claude, ChatGPT, paid apps, API usage or generation services.

03 / SET IT UP

Keep the complete workflow.

1. In Claude Code, add the publisher’s marketplace:
2. claude plugin marketplace add anthropics/knowledge-work-plugins
3. Install the full plugin so supporting files and connectors stay together:
4. claude plugin install small-business@knowledge-work-plugins
5. Start a fresh session, supply the listed inputs, and use the starter prompt. For Cowork or chat, use Customize → Plugins and follow the current official guide. Connector access depends on your setup; uploaded files can support the selected draft workflow.

Pinned source snapshot; review publisher release and installation notes.

Replace the brackets and supply the required inputs. This prompt is Fieldwork’s example, not a tested guarantee or a replacement for installation.

Use review-reputation for my [trade] business using these exported reviews. Group recurring issues and draft a response to each review. Keep private job details out of public replies. Do not invent a resolution or post anything.